sToday's enterprise IT systems are typically made up of a complex integrated set of best of breed SaaS and bespoke web based system. Business critical processes operate across these platforms, carrying key data from one to the other, either using APIs or in the worst case 'swivel-chair' interfaces, with humans re-keying data from one system to another.
It is a big challenge to find an automated testing solution that is up to the job of testing the complete end-to-end process. Especially one that doesn't place more of a drain on already stretched and scarce ServiceNow developer resource to build and maintain the test scripts.
So it's no wonder Autotestpro is fast becoming the 'go-to' solution for organisations who face the challenge of robustly testing ServiceNow in conjunction with other enterprise cloud systems and web based systems.
Autotestpro offers a smarter approach to test automation. With its intelligent automatic script creation and patent pending approach to test automation, it is a game changer for speeding up the time to value for test automation.
Find out how you can work smarter at our stand at ServiceNow NowForum London - 17th-18th October.
We were asked this hundreds of times at our stand at Knowledge18 last week.
The answer is really simple and like all good things can be summed up in three points:
1. AutotestPro is build around Selenium which is the de-facto standard for web UI testing. But, we hide the complexity of Selenium behind an easy to use ServjceNow interface which is designed to be used by non-technical people. This saves your scarce dev resources from spending their valuable time coding automated tests.
2. AutotestPro automates the whole delivery life-cycle, not just testing. For example, AutotestPro automatically produces design and acceptance documents and user guides as knowledge base articles, saving valuable process owner and business analysts time.
3. AutotestPro enables DevOps with Continuous Integration Testing and Test Driven Development capabilities.
All of this enables you to bring to life the potential of ServiceNow.
With the certification of AutotestPro's revolutionary DevOps solution built in ServiceNow, ServiceNow have promoted AutotestPro to a Bronze Level Technology Partner.
This significant milestone in the life of AutotestPro recognizes that the company and the patent pending solution is establishing itself as the leading test DevOps and Test Automation solution for ServiceNow.
Formal press release to follow.
Today we were informed that our DevOps and Automated Testing solution called AutomatePro, was given the certification stamp of approval by ServiceNow. The AutomatePro app incorporates the powerful AutotestPro test automation engine, as well as powerful full-lifecycle automation capabilities, to dramatically accelerate customers ServiceNow delivery.
The certification process ensures that customers instances where AutomatePro is installed remain secure, maintainable and that the app was written using ServiceNow development best practices. The app is now published on the ServiceNow App Store portal and lifts AutotestPro to Bronze status within the ServiceNow Technology Partnership Programme.
Paul Chorley, Co-founder and Managing Director of AutotestPro said "We are absolutely delighted to announce the Certification of our app and making it available on the ServiceNow app store opens up enormous opportunities for us. Publishing this app puts us front and centre of visionary and innovative thinking in the field of DevOps and Test Automation."
Wayne Devonald, Co-founder and Chief Product Owner added 'It doesn't stop here for us. We are investing in some really exciting R&D projects incorporating Machine Learning and AI, which will further 'automate test automation'. This is ground breaking and really exciting.".
The Six Degrees team celebrates their seamless Jakarta upgrade using AutotestPro to do a full automated regression test.
James Bird, Six Degrees ServiceNow Product Owner said "We have successfully implemented the ServiceNow Jakarta update across all four of our instances. AutotestPro has allowed us to build an agile environment to maximise developer resource and reduce internal Customer demand for User Acceptance Testing."
"Reduced testing and sign-off time exponentially"
James went on to say "AutotestPro allowed 6DG to minimise customer impact when upgrading the live environment by reducing the testing and sign-off time exponentially. Now that we have the applicable AutotestPro structure and tests defined, our future upgrades will be completed in a fraction of time and certainly much faster than our previous manual testing approach.’
Test Driven Development Kick-off
Following the celebration, AutotestPro helped the 6DG team kick off the definition of new requirements using the unique AutotestPro Test Driven Development (TDD) features. This will transform the speed at which 6DG can deliver new features to the business in ServiceNow maximising the ROI from the platform.
A full Case Study will be published shortly with the metrics gathered from the Six Degrees experience.
The Head of PMO of a $6bn Global Telecommunications company talked about their experience upgrading from Helsinki to Instanbul using AutotestPro.
How many manual tests did you previously have to run to complete a full regression test?
Around 20 test scenarios were ran manually on key areas of functionality only. The limited coverage was due to the amount of time and resource it took to do the tests - we would like to have done more of course to get better coverage. We had to take a risk that we didn’t miss an important defect and this often kept me awake at night.
How long did your previous manual testing process take and how many people?
Two weeks elapsed with two people full time.
What was your experience of previous upgrades using manual testing?
Our last upgrade using manual testing did not go well. Users reported lots of problems in production and not only did it take a lot of time and effort to get them resolved, but users started to lose faith in the system. We simply couldn’t do another upgrade like that.
Why did you choose AutotestPro?
AutotestPro was the only solution available that produced requirements and acceptance documents that the business could sign-off against before automated tests were ran. This ensured that when the tests ran and passed, we had complete confidence that the system did what the users wanted.
Vitally important for us is security testing to make sure users only see things they have permission to. AutotestPro could log in as various users with different roles and guarantee that the security profiles were working. We found that using impersonation that other automated testing solutions use did not always do this.
The AutotestPro team guided us through the whole process and were brilliant; really impressed with the AutotestPro team; seriously impressed.
How many automated tests now make up your regression test portfolio?
Test coverage increased significantly with the use of AutotestPro. The previous manual tests only covered the key ‘happy path’ scenarios and did not cover any negative tests or different data security profile scenarios. As a result of using AutotestPro and the ability to run many more test very quickly and reliably, test coverage increased by 1000%, and with the length of time taken reduced from 2 weeks to 3.5 hours, roughly a 98% reduction in testing time.
How long does the regression test take to run in AutotestPro?
How many bugs were found that would have previously escaped into production?
30 defects were found that would have previously escaped into production with manual testing. One defect occurred intermittently due to poor configuration in ServiceNow. This would likely have never been found without the repeatability of testing in AutotestPro.
How many defects were found in the new version of ServiceNow having run the regression tests in AutotestPro?
Two critical defects were found when the regression tests were run against the new version of ServiceNow.
One was a ServiceNow defect in editable list views. ServiceNow initially disputed the defect existed, however it was easy to provide evidence to ServiceNow with the screenshots from AutotestPro. As a result the issue was quickly resolved by ServiceNow.
The other defect was resolved in minutes by the development team.using the test results and automatically created defect.
Once these defects were fixed, the full regression test was re-run and passed fully allowing very good confidence and evidence to the change board that the ServiceNow upgrade on Production could be scheduled for the next day.
How many defects have been identified in Production since the upgrade?
No defects have been identified in Production since the upgrade. The user community reported hugely increased satisfaction compared with the last upgrade. Several users commented that the upgrade was so seamless, that they had not even noticed the upgrade had even taken place.
What do you see as the main benefits of AutotestPro?
We no longer need to use valuable resource testing and re-testing our system. The speed and ease at which we can now upgrade and still have complete confidence that the users won’t be affected. And of course, we now have a fully documented system with user guides and system documentation.
Would you use AutotestPro for your next upgrade and recommend it to other companies?
Absolutely. We are going to use AutotestPro for our upgrade to Jakarta and would highly recommend AutotestPro to other companies.
AutotestPro today announced they have relocated their head office from the South West of England to central London.
Paul Chorley, Managing Director of AutotestPro said 'We are delighted to open up our London office at prestigious address in the heart of London near Trafalgar Square. This really demonstrates how far we have come in terms of growing the business and will allow us to better serve our growing international customer base.'
Whilst giving a demonstration of AutotestPro to a prospect recently, we explained how we put the business processes at the very centre of the software delivery life-cycle and how the magic starts when you do this. Suddenly everything becomes very easy and very automatic.
When you step back and think about it, every stage of the software delivery life-cycle from requirements, through design, development, testing and release, acts in some way on the business processes. The processes the user will perform are after all, the reason why the system is being built!
The common thing throughout every stage of the life-cycle are the business processes. Additional information is added to those processes as they move through the lifecycle:
Software delivery without business processes at the centre, is like having a bicycle wheel with no central hub for the spokes to attach to. A wheel with no centre is weak, even useless and would make cycling very difficult or impossible.
A wheel with business processes at the centre is strong, fast and efficient. Software delivery is strong, fast and efficient when working with a solution that puts business processes at the centre.
Interestingly, the first wheel was invented in 3500 BC, but it wasn't until 1,500 years later, that the first spoked wheel was invented.
According to Wikipedia, the SDLC came into existence in the 1960s. Only 56 years later did AutotestPro apply for a patent for the idea of putting business processes at the centre of the software development lifecycle.
Success Secret 1#
Embrace Agile and use it correctly; don't use it as an excuse for not doing things e.g. documentation. Documentation should be produced of requirements, design and acceptance criteria, process documentation etc.
Success Secret #2
Ensure teams are co-located either physically or via IT systems and the Product Owner is part of the team. A collaboration environment which allows all team members to see requirements, development tasks, test plans and results, documentation etc all in one place is essential to success.
Success Secret #3
The team and Product Owner must be empowered to make decisions. It is all about getting decisions made quickly. Try and fail fast is the key to success.
Question 4 - Budget holders are nervous and using Agile because seemingly the budget is unconstrained. How do you manage this concern?
The prioritisation of requirements at the beginning of the project is key here. Once a budget holder is educated as to how the requirements are identified and prioritised then those concerns are often ameliorated.
The MoSCow approach allows the business to see that the most business critical requirements are delivered first and at a second level of prioritisation, the highest risk features are delivered early. If they highest priority and highest risk features are delivered first then at that stage generally the contingency and resource is available to deliver without impacting the overall project.
That last thing that any business wants to see is high priority features delivered at the end of the project when the budget is getting thin.
Another key approach here to reassure the business is focusing the testing of the platform from a requirements perspective, directly linking the testing of the system to the defined business requirements. It is all well and good providing and running test scripts that focus on the underlying technical configuration, that will prove that the code works, but does it prove that the business requirement has been met?